How do I place an order on the Dstrezzed Webshop?
A product or size is no longer available. What can I do now?
What happens after I have placed my order?
How will my order be delivered?
Is it possible to track my order?
What if I am not at home when DHL wants to deliver my package?
Why have I not received an order confirmation per mail?
Is my order being send for free?
For orders placed within The Netherlands, Belgium, Austria, Luxembourg, France, and Germany delivery is free when you have ordered above €50,-.
For orders placed within Bulgaria, Czech Republic, Croatia, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden delivery is free when you have ordered above €100,-.
For the option ‘Evening Delivery’ no extra costs will be charged. (This delivery option is only available for The Netherlands and Belgium)
Country |
Delivery Costs |
Delivery Time |
The Netherlands |
€4,33 Free shipping for orders above €50,00 |
1 business day |
Belgium |
€5,87 Free shipping for orders above €50,00 |
1-2 business days |
Luxembourg |
€7,49 Free shipping for orders above €50,00 |
2-3 business days |
Germany |
€4,92 Free shipping for orders above €50,00 |
2 business days |
France |
€6,77 Free shipping for orders above €50,00 |
3-5 business days |
Austria |
€6,77 Free shipping for orders above €50,00 |
3-5 business days |
Bulgaria |
€10,99 Free shipping for orders above €100,00 |
4-5 business days |
Croatia |
€8,73 Free shipping for orders above €100,00 |
4-5 business days |
Czech Republic |
€ 7,18 Free shipping for orders above €100,00 |
3 business days |
Denmark |
€ 13,50 Free shipping for orders above €100,00 |
3 business days |
Estonia |
€ 13,70 Free shipping for orders above €100,00 |
4 business days |
Finland |
€ 14,18 Free shipping for orders above €100,00 |
5 business days |
Greece |
€11,45 Free shipping for orders above €100,00 |
5 business days |
Hungary |
€ 8,73 Free shipping for orders above €100,00 |
3 business days |
Ireland |
€ 9,03 Free shipping for orders above €100,00 |
5 business days |
Italy |
€11,94 Free shipping for orders above €100,00 |
5 business days |
Letvia |
€ 13,70 Free shipping for orders above €100,00 |
4 business days |
Lithuania |
€ 13,70 Free shipping for orders above €100,00 |
4 business days |
Poland |
€ 6,93 Free shipping for orders above €100,00 |
3 business days |
Portugal |
€ 11,92 Free shipping for orders above €100,00 |
5 business days |
Romania |
€9,65 Free shipping for orders above €100,00 |
4 business days |
Slovakia |
€ 8,73 Free shipping for orders above €100,00 |
3 business days |
Slovenia |
€ 8,73 Free shipping for orders above €100,00 |
3 business days |
Spain |
€ 11,07 Free shipping for orders above €100,00 |
4 business days |
Sweden |
€ 13,96 Free shipping for orders above €100,00 |
3-4 business days |
|
|
To which countries do you deliver your parcels?
What is the delivery time of my order?
Country |
Delivery Costs |
Delivery Time |
The Netherlands |
€4,33 Free shipping for orders above €50,00 |
1 business day |
Belgium |
€5,87 Free shipping for orders above €50,00 |
1-2 business days |
Luxembourg |
€7,49 Free shipping for orders above €50,00 |
2-3 business days |
Germany |
€4,92 Free shipping for orders above €50,00 |
2 business days |
France |
€6,77 Free shipping for orders above €50,00 |
3-5 business days |
Austria |
€6,77 Free shipping for orders above €50,00 |
3-5 business days |
Bulgaria |
€10,99 Free shipping for orders above €100,00 |
4-5 business days |
Croatia |
€8,73 Free shipping for orders above €100,00 |
4-5 business days |
Czech Republic |
€ 7,18 Free shipping for orders above €100,00 |
3 business days |
Denmark |
€ 13,50 Free shipping for orders above €100,00 |
3 business days |
Estonia |
€ 13,70 Free shipping for orders above €100,00 |
4 business days |
Finland |
€ 14,18 Free shipping for orders above €100,00 |
5 business days |
Greece |
€11,45 Free shipping for orders above €100,00 |
5 business days |
Hungary |
€ 8,73 Free shipping for orders above €100,00 |
3 business days |
Ireland |
€ 9,03 Free shipping for orders above €100,00 |
5 business days |
Italy |
€11,94 Free shipping for orders above €100,00 |
5 business days |
Letvia |
€ 13,70 Free shipping for orders above €100,00 |
4 business days |
Lithuania |
€ 13,70 Free shipping for orders above €100,00 |
4 business days |
Poland |
€ 6,93 Free shipping for orders above €100,00 |
3 business days |
Portugal |
€ 11,92 Free shipping for orders above €100,00 |
5 business days |
Romania |
€9,65 Free shipping for orders above €100,00 |
4 business days |
Slovakia |
€ 8,73 Free shipping for orders above €100,00 |
3 business days |
Slovenia |
€ 8,73 Free shipping for orders above €100,00 |
3 business days |
Spain |
€ 11,07 Free shipping for orders above €100,00 |
4 business days |
Sweden |
€ 13,96 Free shipping for orders above €100,00 |
3-4 business days |
|
|
|
* If you order between Friday evening and Monday, we will ship the package on Monday.
Is it possible to cancel my order?
What are the delivery methods of Dstrezzed?
• iDeal
With iDeal, you can order quick, easy and safe using all well-known banks within The Netherlands.
The Netherlands.
- Creditcard
At Dstrezzed we also have the option to pay your order with CreditCard. VISA as well as MasterCard is being accepted. Ofcourse your data will be protected. Your data is being encrypted through the SSL-methods, which is always safe. During the payment process you will be asked for your CVC code. This is a 3 digit code, which you can find on the back of your CreditCard. CreditCard payments are accepted with a maximum of €500,00 per order.
- Pay-Pal
If you would like to pay with Pay-Pal, you will be directed to the payment page of Pay-Pal right after placing your order. Here you can log into your Pay-Pal account and confirm the payment or make a new account.
• Klarna Pay Later (+0,95)
Klarna offers the option to Pay Later. If you are satisfied with your items, you can pay the invoice 14 days after you have received your order. During the check-out, Klarna will do a credit check. The outcome will decide whether and for which amount you can order at our webshop. For questions about this payment option, please contact Klarna. This option is available for The Netherlands, Germany, Austria, and Finland.
• Apple Pay
Our system automatically detects whether you are ordering from an Apple device. Only when this is the case, you will have Apple Pay as a payment method. After selecting Apple Pay as a payment method, you can pay your order with Touch ID or Face ID. So, do you have the Wallet app? And does this app contain your bank card details? Then you are ready to use Apple Pay as a payment during the checkout on our webshop.
After the payment, you will receive an order confirmation via mail. If you have not received this confirmation, please check your spam/junk mail. If the confirmation is not in this inbox as well, please contact us through our customer service: webshop@dstrezzed.com.
Can I choose at which time I would like to have my order delivered?
Is it possible to have my order delivered to a different address?
How do I use my discount code / newsletter code?
I have forgotten to use my discount code on my order, what should I do now?
I have entered a wrong address. What should I do now?
What are the payment methods?
• iDeal
With iDeal, you can order quick, easy and safe using all well-known banks within The Netherlands.
The Netherlands.
- Creditcard
At Dstrezzed we also have the option to pay your order with CreditCard. VISA as well as MasterCard is being accepted. Ofcourse your data will be protected. Your data is being encrypted through the SSL-methods, which is always safe. During the payment process you will be asked for your CVC code. This is a 3 digit code, which you can find on the back of your CreditCard. CreditCard payments are accepted with a maximum of €500,00 per order.
- Pay-Pal
If you would like to pay with Pay-Pal, you will be directed to the payment page of Pay-Pal right after placing your order. Here you can log into your Pay-Pal account and confirm the payment or make a new account.
• Klarna Pay Later (+0,95)
Klarna offers the option to Pay Later. If you are satisfied with your items, you can pay the invoice 14 days after you have received your order. During the check-out, Klarna will do a credit check. The outcome will decide whether and for which amount you can order at our webshop. For questions about this payment option, please contact Klarna. This option is available for The Netherlands, Germany, Austria, and Finland.
• Apple Pay
Our system automatically detects whether you are ordering from an Apple device. Only when this is the case, you will have Apple Pay as a payment method. After selecting Apple Pay as a payment method, you can pay your order with Touch ID or Face ID. So, do you have the Wallet app? And does this app contain your bank card details? Then you are ready to use Apple Pay as a payment during the checkout on our webshop.
After the payment, you will receive an order confirmation via mail. If you have not received this confirmation, please check your spam/junk mail. If the confirmation is not in this inbox as well, please contact us through our customer service: webshop@dstrezzed.com.
How long will it take to receive my refund on my return order?
How can I return an item?
If you have received an item that does not meet your wishes, you have 30 days to return your item.
• The Netherlands, Belgium, Luxembourg, Germany, and Austria
When you order from one of the above-mentioned countries, you can return your order for free. In the box of your order, you have received a return form and a return label. On the return form, you will also find information about how to return your order. Fill in the information on the return form and let us know why you wish to return an item.
Stick the return label on the box. Remove the old labels. Bring your parcel to a DHL Service Point. Check the following website to see which DHL Service points are near you: https://www.dhlparcel.nl/nl/consument/dhl-servicepoints.
Always keep the track and trace code, until you have heard something from us. We will let you know whether your return is being accepted or declined. You are responsible for making sure that your parcel reaches our warehouse. As soon as we have received your return, we will inspect the items in our warehouse. After approval, we will refund your money as soon as possible, in the same way as you have paid your order. This process will take 14 days at max.
• France
If you wish to return an item from France, you can visit the following link: https://nl.dstrezzed.com/retour-aanmelden-met-dpd. In this Return Portal from DPD, you can fill in your personal details. You will receive your return label in PDF-file. Print the return label and stick it on top of the box. We kindly ask you to remove any old labels. The return form will show information about how to return your order as well. Fill in the return form and please let us know why you wish to return an item. We would like to receive the filled-in return form and the packing slip in the return box. On the return label, you will find the nearest DPD ParcelShop. If you wish a different one, you can look them up online.
We advise you to always keep the track and trace code until you have heard more from us. We will let you know whether your return is being accepted or rejected. You are responsible for making sure that your parcel reaches our warehouse. As soon as we have received your return, we will inspect the items in our warehouse. After approval, we will refund your money as soon as possible, in the same way as you have paid your order. This process will take 14 days at max.
• Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Italy, Ireland, Lithuania, Latvia, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.
When you have ordered from one of the above-mentioned countries, you are responsible for the return of your order. You can choose the carrier of your own choosing. You are responsible for the return costs as well. These are non-refundable. We advise you to choose a reliable carrier that offers you a track and trace code. Always keep this code with you until you have heard something from us. We will let you know whether we accept or decline your return order. It is your responsibility that the parcel will reach our warehouse.
After we have received your return, we will inspect your refund in our warehouse. After approval, we will refund the money as soon as possible, in the same way as you have made your initial order. If you return your entire order we will refund the delivery costs as well. This process will take 14 days at max.
You can send your return to the following address:
Company name: Dstrezzed Webshop
Department: Returns
Address: Rechtzaad 15
Postal code: 4703 RC
City: Roosendaal
Country: The Netherlands
What are the return conditions?
You can see whether an item meets your needs easily at home. After receiving your order you have 30 days to see whether you like an item or whether you would like to return it. However, there are some conditions to returning an item:
Fashion items
• The item(s) may not be worn and needs to be undamaged,
• Undamaged means that the article needs to be clean, contains no stains and shows no damage,
• All Blackstone Tags need to be attached,
• The item(s) need to be returned in the original state and in the original package
• All the labels need to be attached to the item(s)
Home Products & Perfume
• The product(s) needs to be unopened and unused
• The product(s) needs to be in the original state and not be adjusted in any way whatsoever
Shoes
• Try to protect the soles as much as possible, by fitting the shoes on a soft service (carpet),
• All accessories need to be returned, as well as the original (outside) package and dust bags and
• All the tags need to be attached to the item(s)
Underwear
• The item(s) may not be worn and needs to be undamaged,
• The item(s) needs to be in its original package and
• Important: due to hygienic reasons we do not accept any underwear that is not returned in its original package
We accept no returns that do not comply with any of the above-mentioned conditions. If your return does not meet the conditions, without any reason mentioned beforehand, we will contact you about the situation. In this case, we are forced to resend your order and we will not refund your money.
If you have a question about our return policy and the return conditions, please let us know through our customer service: webshop@dstrezzed.com.
I have received an item that I have not ordered. What can I do now?
What are the return costs?
• The Netherlands, Belgium, Luxembourg, Germany, Austria, and France
If you want to return an item it is free for orders from The Netherlands, Belgium, Luxembourg, Germany, Austria, and France. If you choose to use a different courier than ours (DHL) and you do not use the enclosed return label, the return is your own responsibility as well as the costs you make for this. We will not refund these return costs.
• Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Italy, Ireland, Lithuania, Latvia, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.
You are responsible for the return and the return costs. We will not refund these costs. When you return your entire order your delivery costs will be refunded.
Can I return a sale Item for free?
• The Netherlands, Belgium, Luxembourg, Germany, Austria, and France
Yes, if you are from The Netherlands, Belgium, Luxembourg, Germany, Austria or France you can return a sale item for free. You need to comply with the return conditions. You have 30 days to see whether an item meets your wishes and to return an item. We will refund the money the same way as you have paid your order.
• Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Italy, Ireland, Lithuania, Latvia, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.
You are responsible for the return and the return costs. We will not refund these costs. When you return your entire order your delivery costs will be refunded.
I have received a free promotional product with my order. Do I need to return this product?
For example: you have ordered a promotional product, which you will receive for free along with your order above €150,-. You return some items and your final order amount is €75,-. In this case, you need to return your promotional product as well, while you are no longer entitled to this product.
If you still wish to keep this product, we are forced to deduct the value of the product with your refund.
Are my delivery costs being refunded when I return my order?
How many days of reflection time do I have?
When will I receive my refund?
Can I exchange an item?
Can I return items from different orders in one box?
I did not receive a return label. What should I do now?
I have received a damaged item. What can I do now?
I want to make a complaint about a product. How can I do this?
If you have a complaint within 30 days after receiving your order and you have not worn the item yet? Please send the item back to us. This is free for the following countries: The Netherlands, Belgium, Luxemburg, Germany, France, and Austria. Fill in the return form that was delivered with your order and write down your complaint.
If you are from one of the following countries and you would like to make a complaint: Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Italy, Ireland, Lithuania, Latvia, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden, please mail photos of the specific item and mail your complaint to webshop@dstrezzed.com. Please use your order number in your mail. You will receive a substantive response as soon as possible. We will look for a suitable solution together. If we deem the complaint to be correct, the faulty product(s) will be repaired, replaced or refunded.
If your complaint has arisen from wearing one of our items, please contact our customer service: webshop@dstrezzed.com. We always look at our guarantee, as described in our general conditions.
What is the guarantee period of my order?
On what is the guarantee based?
What complaints will not be reimbursed?
Every complaint will be checked thoroughly, but the following faults will not be seen as complaints/defects:
• Normal wear and tear of an item,
• Wear and tear caused by not following the (washing)instructions and
• Damage due to other influences, like chemicals, sharp objects, etc.
We will also not reimburse any complaints about late deliveries or returns.
Wear and tear is part of our products, while they are meant for normal daily use. However, with the best care, you can enjoy your item for a longer period of time. We advise you to follow the (washing)instructions shown on our product(s)(labels).
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I received my parcel from courier DPD and I would like to return an item/items. What should I do now?
Can I also return items in one of the Dstrezzed-stores?
Contact our customer service.