Frequently asked questions
Orders & Delivery
To which countries do you ship?
We ship to the following countries:
- Austria
- Belgium
- Bulgaria
- Czech Republic
- Croatia
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Hungary
- Ireland
- Italy
- Lithuania
- Latvia
- Luxembourg
- The Netherlands
- Poland
- Portugal
- Romania
- Slovakia
- Slovenia
- Spain
- Sweden
Click here to see an overview of the delivery times and shipping costs per country.
What are the shipping costs?
Click here to see an overview of the shipping costs per country.
Shipping costs are free above €150 for all countries we ship to.
Within how many days do you deliver?
Click here to see an overview of the delivery times per country.
For NL/BE/DE, delivery takes 1-2 working days. For most other countries, delivery takes 3-5 working days.
Do you deliver to pick up points?
Unfortunately, at this moment we do not deliver to any pick up points.
How can I track my order?
As soon as your order has been shipped from our warehouse, you will receive a shipment confirmation email from us with a link to track your order online.
Please note that it can take up to 24 hours before any tracking information is visible.
Is it possible to cancel my order?
If we haven’t already shipped your order, it is possible to cancel your order. Please call our customer service as soon as possible: +31 (0)85 13 06 71 (available on weekdays from 09:00 - 12:00).
If your order has been shipped already, it is not possible for us to cancel it anymore. In that case, you can return your order. Read more about returning your order here.
Didn't find the answer you were looking for?