Frequently asked questions
Returns, Exchanges & Refunds
How can I return or exchange an item?
You can easily return or exchange your order via dstrezzed.returnista.com. For more information on how to return or exchange an item, please read our return policy.
Please note that items will only be refunded when returned in original condition, including price tags and seal-bags.
Orders purchased in store can only be returned in store.
In case you received an incorrect or damaged item, please contact our customer service:
E-mail: webshop@dstrezzed.com
Whatsapp: send us a message
What are the costs of returning or exchanging an item?
The costs of returning or exchanging an item are €4,95 per created return for customers from all countries.
Please note: returns from France and Hungary are shipped via DPD. When registering your return, you must select the parcel size.
For medium and large parcels, an additional fee applies on top of the base rate. A medium parcel is subject to an extra charge of €0.50 per return. For a large parcel, such as a moving box, a surcharge of €1.99 will be added to the base rate.
You can pay the return costs when you register your return or exchange online via dstrezzed.returnista.com. For more information on how to return or exchange an item, please check out our return policy.
In case you received an incorrect or damaged item, please contact our customer service:
E-mail: webshop@dstrezzed.com
Whatsapp: send us a message
When will I receive my refund?
As soon as we have received the returned item in our warehouse, your refund will be processed within 14 business days.
Please note that items will only be refunded when returned in original condition, including price tags and seal-bags.
If you chose to exchange your item instead of return it for a refund, you also won't receive a refund.
For more information about our return process, please read our return policy carefully.
I received a damaged or incorrect item. What should I do?
We are sorry to hear that the item you received is damaged or incorrect!
Please e-mail us at webshop@dstrezzed.com and attach photos of the item. Our Customer Support will help you out from there. :)
Can I return or exchange an online order in one of your stores?
Unfortunately, at this moment you cannot return or exchange an online order in one of our stores.
Within how many days can I return or exchange an item?
You can return or exchange an item up to 30 days after you have received your order.
Please note that returned items will only be refunded when returned in original condition, including price tags and seal-bags.
For more information about our return process, please read our return policy carefully.