How can I return an item?
If you have received an item that does not meet your wishes, you have 30 days to return your item.
• The Netherlands, Belgium, Luxembourg, Germany, and Austria
When you order from one of the above-mentioned countries, you can return your order for free. In the box of your order, you have received a return form and a return label. On the return form, you will also find information about how to return your order. Fill in the information on the return form and let us know why you wish to return an item.
Stick the return label on the box. Remove the old labels. Bring your parcel to a DHL Service Point. Check the following website to see which DHL Service points are near you: https://www.dhlparcel.nl/nl/consument/dhl-servicepoints.
Always keep the track and trace code, until you have heard something from us. We will let you know whether your return is being accepted or declined. You are responsible for making sure that your parcel reaches our warehouse. As soon as we have received your return, we will inspect the items in our warehouse. After approval, we will refund your money as soon as possible, in the same way as you have paid your order. This process will take 14 days at max.
• France
If you wish to return an item from France, you can visit the following link: https://nl.dstrezzed.com/retour-aanmelden-met-dpd. In this Return Portal from DPD, you can fill in your personal details. You will receive your return label in PDF-file. Print the return label and stick it on top of the box. We kindly ask you to remove any old labels. The return form will show information about how to return your order as well. Fill in the return form and please let us know why you wish to return an item. We would like to receive the filled-in return form and the packing slip in the return box. On the return label, you will find the nearest DPD ParcelShop. If you wish a different one, you can look them up online.
We advise you to always keep the track and trace code until you have heard more from us. We will let you know whether your return is being accepted or rejected. You are responsible for making sure that your parcel reaches our warehouse. As soon as we have received your return, we will inspect the items in our warehouse. After approval, we will refund your money as soon as possible, in the same way as you have paid your order. This process will take 14 days at max.
• Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Italy, Ireland, Lithuania, Latvia, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.
When you have ordered from one of the above-mentioned countries, you are responsible for the return of your order. You can choose the carrier of your own choosing. You are responsible for the return costs as well. These are non-refundable. We advise you to choose a reliable carrier that offers you a track and trace code. Always keep this code with you until you have heard something from us. We will let you know whether we accept or decline your return order. It is your responsibility that the parcel will reach our warehouse.
After we have received your return, we will inspect your refund in our warehouse. After approval, we will refund the money as soon as possible, in the same way as you have made your initial order. If you return your entire order we will refund the delivery costs as well. This process will take 14 days at max.
You can send your return to the following address:
Company name: Dstrezzed Webshop
Department: Returns
Address: Rechtzaad 15
Postal code: 4703 RC
City: Roosendaal
Country: The Netherlands
What are the return conditions?
You can see whether an item meets your needs easily at home. After receiving your order you have 30 days to see whether you like an item or whether you would like to return it. However, there are some conditions to returning an item:
Fashion items
• The item(s) may not be worn and needs to be undamaged,
• Undamaged means that the article needs to be clean, contains no stains and shows no damage,
• All Blackstone Tags need to be attached,
• The item(s) need to be returned in the original state and in the original package
• All the labels need to be attached to the item(s)
Home Products & Perfume
• The product(s) needs to be unopened and unused
• The product(s) needs to be in the original state and not be adjusted in any way whatsoever
Shoes
• Try to protect the soles as much as possible, by fitting the shoes on a soft service (carpet),
• All accessories need to be returned, as well as the original (outside) package and dust bags and
• All the tags need to be attached to the item(s)
Underwear
• The item(s) may not be worn and needs to be undamaged,
• The item(s) needs to be in its original package and
• Important: due to hygienic reasons we do not accept any underwear that is not returned in its original package
We accept no returns that do not comply with any of the above-mentioned conditions. If your return does not meet the conditions, without any reason mentioned beforehand, we will contact you about the situation. In this case, we are forced to resend your order and we will not refund your money.
If you have a question about our return policy and the return conditions, please let us know through our customer service: webshop@dstrezzed.com.
I have received an item that I have not ordered. What can I do now?
What are the return costs?
• Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Italy, Ireland, Lithuania, Latvia, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.
You are responsible for the return and the return costs. We will not refund these costs. When you return your entire order your delivery costs will be refunded.
Can I return a sale Item for free?
• Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Italy, Ireland, Lithuania, Latvia, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.
You are responsible for the return and the return costs. We will not refund these costs. When you return your entire order your delivery costs will be refunded.
I have received a free promotional product with my order. Do I need to return this product?
For example: you have ordered a promotional product, which you will receive for free along with your order above €150,-. You return some items and your final order amount is €75,-. In this case, you need to return your promotional product as well, while you are no longer entitled to this product.
If you still wish to keep this product, we are forced to deduct the value of the product with your refund.
Are my delivery costs being refunded when I return my order?
How many days of reflection time do I have?
When will I receive my refund?
Can I exchange an item?
Can I return items from different orders in one box?
I did not receive a return label. What should I do now?
I received my parcel from courier DPD and I would like to return an item/items. What should I do now?
Can I also return items in one of the Dstrezzed-stores?
Contact our customer service.