7.1. This article only applies if Consumer is a natural person who is not acting in his or her professional or commercial capacity. Business Consumers therefore have no right of withdrawal.
7.2. Consumer will have the right to dissolve the distance Agreement with Dstrezzed Webshop B.V. within 30 days after receiving the product, free of charge and without stating reasons.
7.3. The term commences on the day after the product was received by the consumer, or a third party designated by the consumer, who is not the transporting party, or:
- If the delivery of a product involves different deliveries or parts: the day on which Consumer, or a third party designated by Consumer, received the last delivery or the last part;
- With contracts for the regular delivery of products during a given period: the day on which Consumer, or a third party designated by Consumer, received the last product;
- If Consumer has ordered several products: the day on which Consumer, or a third party designated by Consumer, received the last product.
7.4. Any shipping costs paid by Consumer and the purchase price paid for the product will be refunded to Consumer if the entire order is returned. When the order is send to The Netherlands, Belgium, Luxembourg, Germany, Austria or France Dstrezzed Webshop B.V. is responsible for any shipping costs and return costs made. However, if Consumer decides to use a different shipping and/or return method than stated in the general conditions, Consumer is responsible for any costs made and Dstrezzed Webshop B.V. will not refund any costs made. When Consumer is not from one of the countries mentioned in this article, Consumer is responsible for shipping and return costs. Only when the entire order has been returned, shipping costs will be refunded by Dstrezzed Webshop B.V. as well.
7.5. During the withdrawal period referred to in paragraph 1, Consumer will treat the product and its packaging with the utmost care. Consumer may not open the packaging or use the product unless this is necessary in order to determine the nature of the products, their features and their operation.
7.6. Consumer is only liable for the product’s devaluation that is a consequence of his handling the product other than as permitted.
7.7. Consumer can terminate the Agreement in accordance with paragraph 1 of this article by reporting the withdrawal (digital or in other form) to Dstrezzed Webshop B.V., within the withdrawal period, by means of the model form for right of withdrawal or in some other unequivocal way. If Dstrezzed Webshop B.V. makes it possible for Consumer to declare his withdrawal via electronic/digital means, then after receiving such a declaration, Dstrezzed Webshop B.V. sends immediate confirmation of receipt.
7.8. As quickly as possible, but no later than 14 days after the day of reporting as referred to in paragraph 1, Consumer shall return the product, or hand it over to (a representative of) Dstrezzed Webshop B.V.. Consumer can send the product directly to Dstrezzed Webshop B.V. without a notice of withdrawal in advance within the period as mentioned in paragraph 1. Consumer must, in this case, include a written notice of withdrawal, such as the model form.
Products can be returned to the following address:
Rechtzaad 15, 4703 RC Roosendaal
7.9. The purchase price paid by Consumer (in advance) will be refunded to Consumer as soon as possible, and in any case within 14 days after dissolution of the Agreement. If Consumer decides to return the entire order, the shipping costs will be refunded as well. If Consumer chose an expensive method of delivery in preference to the cheapest standard delivery, Dstrezzed Retail B.V. does not have to refund the additional costs of the more expensive method. Except in cases in which Dstrezzed Webshop B.V. has offered to retrieve the product himself, he can postpone refunding until he has received the product.
7.10 If Consumer added a free promotional product along with their purchase order at the Dstrezzed Webshop B.V. Website, they need to return this item if the return order amount is below the order amount set for the promotion. If Consumer fails to do so, Dstrezzed Webshop B.V. is forced to deduct the value of the product with Consumer its refund.
7.11. Information about the applicability or non-applicability of a right of withdrawal and any required procedure will be posted clearly on the Website, well before the Agreement is concluded.