Shipping & Returns
Upon completion of payment we will usually process your order on the same day or the day after. Once the shipment leaves our warehouse in Roosendaal, Netherlands you will receive a confirmation email with a tracking number to track the package. For the Netherlands, Belgium, Luxembourg and Germany orders are always shipped free of charge. For Austria and France all orders above 100 euros will be free of shipping charges. For other EU countries all orders above 300 euros will be shipped free of charge. The shipment will be processed with DPD. If there is something wrong with your order we will contact you as soon as possible.
- Orders within the Netherlands: 1 to 3 business days.
- Orders to Belgium, Luxembourg, Germany, Austria and France: 1 to 3 business days.
- Other EU countries: 2 to 5 business days.
- Other countries: 5 to 10 business days.
After you received your order you will have 30 days to return it to us if you are not satisfied for any reason whatsoever. With every order you will find a return form with return instructions. Please make sure to send the product back in its original condition and packaging without any labels removed.
The Netherlands, Belgium, Luxembourg, Germany, Austria, and France have the right to return free of charge. A return label and further instructions have been added to your order.
For other countries: To make sure the package will reach us safely you are advised to use a service that provides you with a tracking number so that the package can be tracked at all times. It is your responsibility the package reaches us safely. Please note that return fees are for the customer and are non-refundable.
After the inspection of your return, we will refund you through the same payment method you paid your order with. Returns are processed on a weekly basis so the refunding process should only take a couple of workdays.
Please note that if the returned item has decreased in value, for reasons other than to carefully determine whether the item fits, for instance when the item has been worn, then you are liable for such decrease in value.
After you have received the order, you have 30 days to return it to us. When you return a fashion item please make sure that:
-The items are not worn and undamaged
-You return the product in its original condition and in the right packaging
-The labels still need to be attached.
Home products & perfume
If for whatever reason you are not happy with the home products or perfume you've ordered, you may return the products delivered to you within 30 calendar days after the product is delivered, without giving us any reason, as long as:
-The products are unopened and not used in any way.
-The product is complete and you return in or together with the original packaging, foils etc..
-The product is not tampered with or otherwise changed.
If you are still deciding whether to keep your new shoes, please try them on standing on a carpeted surface to protect the soles and keep the Blackstone tags attached. In case you are not entirely satisfied, please return your purchase within 30 calendar days.
-Including all accessories, in the original outer packaging.
-Returned items should have their tags still attached.
In case you are not entirely satisfied with the underwear, please return your purchase within 30 calendar days. Please make sure that:
-The item is not worn and undamaged
-In the original outer packaging.
Note: We cannot accept any returns for inner/underwear which are not in their original packaging due to hygiene reasons.
We cannot accept your return if it does not meet the above-mentioned conditions. If you return an item that does not meet this requirement, without a valid reason, we will contact you about the situation.
Did you lost your return form? Please contact us at firstname.lastname@example.org.
You can send your return shipments to:
4703 RC Roosendaal
If we shipped you a different product than you ordered, we are very sorry about that! Please contact us as soon as possible with your order number at email@example.com and we will sort things out with you.