Upon completion of payment we will usually process your order on the same day or the day after. Once the shipment leaves our warehouse in Roosendaal, Netherlands you will receive a confirmation email with a tracking number to track the package. The shipment will be processed with DPD. If there is something wrong with your order we will contact you as soon as possible.
- Orders from the Netherlands: next business day or Saturday.
- Surrounding countries like Belgium and Germany: 1 to 3 business days.
- Other EU countries: 2 to 5 business days.
- Other countries: 5 to 10 business days.
After you received your order you will have 14 days to return it to us if you are not satisfied for any reason whatsoever. Please make sure to send the product back in its original condition and packaging without any labels removed.
To make sure the package will reach us safely you are advised to use a service that provides you with a tracking number so that the package can be tracked at all times. It is your responsibility the package reaches us safely. Please note that return fees are for the customer and are non-refundable.
After the inspection of your return we will refund you through the same payment method you paid your order with. Returns are processed on a weekly basis so the refunding process should only take a couple of workdays.Click to download return form
You can send your return shipments to:
4703 RC Roosendaal
If we shipped you a different product than you ordered, we are very sorry about that! Please contact us as soon as possible with your order number at firstname.lastname@example.org and we will sort things out with you.