Return within 30 days
BENELUX + DE: Free Shipping

Returns

How can I return an item?

If you have received an item which does not meet your wishes, you have 30 days to return your item.

• The Netherlands, Belgium, Luxembourg, Germany, and Austria

When you order from one of the above-mentioned countries, you can return your order for free. In the box of your order you have received a return form and a return label. On the return form you will also find information about how to return your order. Fill in the information on the return form and let us know why you wish to return an item.

Stick the return label on the box. Remove the old labels. Bring your parcel to a DHL Service point. Check the following website to see which DHL Service points are near you: https://www.dhlparcel.nl/nl/consument/dhl-servicepoints.

Always keep the track and trace code, until you have heard something from us. We will let you know whether your return is being accepted or declined. You are responsible for making sure that your parcel reaches our warehouse. As soon as we have received your return, we will inspect the items in our warehouse. After approval, we will refund your money as soon as possible, through the same way as you have paid your order. This process will take 14 days at max.

• France

If you wish to return an item from France, you can visit the following link: https://www.return-my-parcel.com/DPD-NL/Dstrezzed. In this Return Portal from DPD you can fill in your personal details. You will receive your return label in PDF-file. Print the return label and stick it on top of the box. We kindly ask you to remove any old labels. The return from will show information about how to return your order as well. Fill in the return form and please let us know why you wish to return an item. We would like to receive the filled in return form and packing slip in the return box. On the return label you will find the nearest DPD ParcelShop. If you wish a different one, you can look them up online.

We advise you to always keep the track and trace code, until you have heard more from us. We will let you know whether your return is being accepted or rejected. You are responsible for making sure that your parcel reaches our warehouse. As soon as we have received your return, we will inspect the items in our warehouse. After approval, we will refund your money as soon as possible, through the same way as you have paid your order. This process will take 14 days at max.

• Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Italy, Ireland, Lithuania, Latvia, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and The United Kingdom

When you have ordered from one of the above-mentioned countries, you are responsible for the return of your order. You can choose the carrier of your own choosing. You are responsible for the return costs as well. These are non-refundable. We advise you to choose a reliable carrier that offers you a track and trace code. Always keep this code with you until you have heard something from us. We will let you know whether we accept or decline your return order. It is your responsibility that the parcel will reach our warehouse.

 

After we have received your return, we will inspect your refund in our warehouse. After approval we will refund the money as soon as possible, in the same way as you have made your initial order. If you return your entire order we will refund the delivery costs as well. This process will take 14 days at max.

 

You can send your return to the following address:

Name Company

Dstrezzed Webshop

Department

Returns

Address

Rechtzaad 15

Postal Code

4703 RC

City

Roosendaal

Country

The Netherlands

 

What are the return conditions?

You can see whether an item meets your needs easily at home. After receiving your order you have 30 days to see whether you like an item or whether you would like to return it. However, there are some conditions to returning an item:

 

• Fashion items

  • The item(s) may not be worn and needs to be undamaged,
  • Undamaged means that the article needs to be clean, contains no stains and shows no damage,
  • All Blackstone Tags need to be attached,
  • The item(s) need to be returned in original state and in the original package
  • All the labels need to be attached to the item(s)

 

• Home Products & Perfume

  • The product(s) needs to be unopened and unused
  • The product(s) needs to be in the original state and not be adjusted in any way whatsoever

 

• Shoes

  • Try to protect the soles as much as possible, by fitting the shoes on a soft service (carpet),
  • All accessories need to be returned, as well as the original (outside) package and dust bags and
  • All the tags need to be attached to the item(s).

 

• Underwear

  • The item(s) may not be worn and needs to be undamaged,
  • The item(s) needs to be in its original package and
  • Important: due to hygienic reasons we do not accept any underwear that is not returned in its original package.

 

We accept no returns that do not comply with any of the above-mentioned conditions. If your return does not meet the conditions, without any reason mentioned beforehand, we will contact you about the situation. In this case we are forced to resend your order and we will not refund your money.

 

If you have a question about our return policy and the return conditions, please let us know through our customer service: webshop@dstrezzed.com.

 

I have received an item that I have not ordered. What can I do now?

Our apologies for any inconvenience. If it is the unfortunate case that you have received a product you have not ordered, we kindly ask you to contact our customer service: webshop@dstrezzed.com.

You can return this item(s) and fill in the return form that is handed to you together with your order. Let us know on this form that you have received an item that you have not ordered. As soon as we have received the return at our warehouse, we will check the return and refund the money as soon as possible in the same way as you have placed the initial order. Meanwhile, you can order the item you wanted. Unfortunately, it is not possible to swap an item. 

 

Shipping and return costs paid by the following counties: Bulgaria, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Croatia, Latvia, Lithuania, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, The Netherlands, and the United Kingdom will be reimbursed by us in this case.

 

What are the return costs?

• The Netherlands, Belgium, Luxembourg, Germany, Austria and France

If you want to return an item it is free for orders from The Netherlands, Belgium, Luxembourg, Germany, Austria and France. If you choose to use a different courier than ours (DHL) and you do not use the enclosed return label, the return is your own responsibility as well as the costs you make for this. We will not refund these return costs.

• Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Italy, Ireland, Lithuania, Latvia, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and The United Kingdom

You are responsible for the return and the return costs. We will not refund these costs. When you return your entire order your delivery costs will be refunded.

 

I have received a free promotional product with my order. Do I need to return this product?

If you have ordered a free promotional product along with you order, you need to return this item as well if your return order amount is below the order amount set for the promotion. 

For example: you have ordered a promotional product, which you will receive for free along with your order above €150,-. You return some items and your final order amount is €75,-. In this case you need to return your promotional product as well, while you are no longer entitled to this product. If you still wish to keep this product, we are forced to deduct the value of the product with your refund.

 

Can I return a Sale Item for free?

• The Netherlands, Belgium, Luxembourg, Germany, Austria and France

Yes, if you are from The Netherlands, Belgium, Luxembourg, Germany, Austria or France you can return a sale item for free. You need to comply with the return conditions. You have 30 days to see whether an item meets your wishes and to return an item. We will refund the money the same way as you have paid your order.

• Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Italy, Ireland, Lithuania, Latvia, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and The United Kingdom

You are responsible for the return and the return costs. We will not refund these costs. When you return your entire order your delivery costs will be refunded.

 

Are my delivery costs being refunded when I return my order?

• The Netherlands, Belgium, Luxembourg, Germany, Austria and France

No shipping costs (delivery and return costs) are being charged. So delivery and returns are free.

However, if you decide to not use the return label enclosed in your order and choose to use a different carrier than DHL, you are responsible for any delivery costs. We do not reimburse these costs. If in the unfortunate case you did not receive a return label, or you lost it, please contact us through our customer service: webshop@dstrezzed.com.

• Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Italy, Ireland, Lithuania, Latvia, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and The United Kingdom

When you return your entire order your delivery costs will be refunded. If you decide to keep one or more items and you do not return the complete initial order, all shipping costs are for you. The return costs are your responsibility.

 

How many days of reflection time do I have?

You have 30 days to see whether an item meets your wishes. After you have received your order the 30 days reflection time starts. If an item does not meet your wishes, you can return an item to us, as long as you comply with the return conditions.

 

Can I also return items in one of the Dstrezzed-stores?

Yes, you can also return items to our Dstrezzed-stores, as long as they comply with the return conditions. Please, do not forget to take the return form and packing slip with you. If you choose to use this service, we will refund the money in the same way as you have paid the initial order. If you visit the following site: https://nl.dstrezzed.com/contact, you can look up the nearest Magasin Dstrezzed Store!

 

When will I receive my refund?

When we have received your order at our warehouse, we shall check the returned item(s). When you have complied with the return conditions, we shall refund your money as soon as possible. This will happen in the same way as you have paid your initial order. We process returns on a daily basis, so this process will not take too long. Within a maximum of 14 working days we will have processed your return and refunded your money.

 

Can I exchange an item?

Unfortunately, it is not possible to exchange an item due to technical reasons. Our customer service is also unable to exchange an item for you or make a new order for you. What you can do is go to our webshop (www.dstrezzed.com), choose the item you wish and make a new order. You can return the item that does not meet your wishes. We advise you to make the order as soon as possible, while it can happen that your item is no longer available. As soon as we have received your return at our warehouse, we will process this as soon as possible. After approval we will refund your money in the same way as you have paid your initial order. If you return the entire order your delivery costs will be refunded as well.

 

Can I return items from different orders in one box?

Yes, of course you can return items from different deliveries in one box. Just make sure that you hand in all the return forms from the different orders, so we know which items from which orders you would like to return.

 

I did not receive a returnlabel. What should I do now?

When returning an item from The Netherlands, Belgium, France, Germany, Luxembourg or Austria:

If you wish to return an item, but you have lost your return label, please contact us on our mail: webshop@dstrezzed.com.

Your shopping bag