Free shipping above €50,00* || Free return within 30 days

FREQUENTLY ASKED QUESTIONS
RETOUREN

If you have received an item that does not meet your wishes, you have 30 days to return your item.

 

• The Netherlands, Belgium, Luxembourg, Germany, and Austria

When you order from one of the above-mentioned countries, you can return your order for free. In the box of your order, you have received a return form and a return label. On the return form, you will also find information about how to return your order. Fill in the information on the return form and let us know why you wish to return an item.

 

Stick the return label on the box. Remove the old labels. Bring your parcel to a DHL Service Point. Check the following website to see which DHL Service points are near you: https://www.dhlparcel.nl/nl/consument/dhl-servicepoints.

 

Always keep the track and trace code, until you have heard something from us. We will let you know whether your return is being accepted or declined. You are responsible for making sure that your parcel reaches our warehouse. As soon as we have received your return, we will inspect the items in our warehouse. After approval, we will refund your money as soon as possible, in the same way as you have paid your order. This process will take 14 days at max.

 

• France

If you wish to return an item from France, you can visit the following link: https://nl.dstrezzed.com/retour-aanmelden-met-dpd. In this Return Portal from DPD, you can fill in your personal details. You will receive your return label in PDF-file. Print the return label and stick it on top of the box. We kindly ask you to remove any old labels. The return form will show information about how to return your order as well. Fill in the return form and please let us know why you wish to return an item. We would like to receive the filled-in return form and the packing slip in the return box. On the return label, you will find the nearest DPD ParcelShop. If you wish a different one, you can look them up online.

 

We advise you to always keep the track and trace code until you have heard more from us. We will let you know whether your return is being accepted or rejected. You are responsible for making sure that your parcel reaches our warehouse. As soon as we have received your return, we will inspect the items in our warehouse. After approval, we will refund your money as soon as possible, in the same way as you have paid your order. This process will take 14 days at max.

 

• Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Italy, Ireland, Lithuania, Latvia, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.

When you have ordered from one of the above-mentioned countries, you are responsible for the return of your order. You can choose the carrier of your own choosing. You are responsible for the return costs as well. These are non-refundable. We advise you to choose a reliable carrier that offers you a track and trace code. Always keep this code with you until you have heard something from us. We will let you know whether we accept or decline your return order. It is your responsibility that the parcel will reach our warehouse.

 

After we have received your return, we will inspect your refund in our warehouse. After approval, we will refund the money as soon as possible, in the same way as you have made your initial order. If you return your entire order we will refund the delivery costs as well. This process will take 14 days at max.

 

You can send your return to the following address:

Company name: Dstrezzed Webshop
Department: Returns
Address: Rechtzaad 15
Postal code: 4703 RC
City: Roosendaal 
Country: The Netherlands 

You can see whether an item meets your needs easily at home. After receiving your order you have 30 days to see whether you like an item or whether you would like to return it. However, there are some conditions to returning an item:

 

Fashion items 
• The item(s) may not be worn and needs to be undamaged,
• Undamaged means that the article needs to be clean, contains no stains and shows no damage,
• All Blackstone Tags need to be attached,
• The item(s) need to be returned in the original state and in the original package
• All the labels need to be attached to the item(s)

 

Home Products & Perfume
• The product(s) needs to be unopened and unused 
• The product(s) needs to be in the original state and not be adjusted in any way whatsoever

 

Shoes
• Try to protect the soles as much as possible, by fitting the shoes on a soft service (carpet),
• All accessories need to be returned, as well as the original (outside) package and dust bags and
• All the tags need to be attached to the item(s)

 

Underwear
• The item(s) may not be worn and needs to be undamaged,
• The item(s) needs to be in its original package and
• Important: due to hygienic reasons we do not accept any underwear that is not returned in its original package

 

We accept no returns that do not comply with any of the above-mentioned conditions. If your return does not meet the conditions, without any reason mentioned beforehand, we will contact you about the situation. In this case, we are forced to resend your order and we will not refund your money. 

 

If you have a question about our return policy and the return conditions, please let us know through our customer service: webshop@dstrezzed.com. 

Our apologies for any inconvenience. If it is the unfortunate case that you have received a product you have not ordered, we kindly ask you to contact our customer service: webshop@dstrezzed.com. You can return this item(s) and fill in the return form that is handed to you together with your order. Let us know on this form that you have received an item that you have not ordered. As soon as we have received the return at our warehouse, we will check the return and refund the money as soon as possible in the same way as you have placed the initial order. Meanwhile, you can order the item you wanted. Unfortunately, it is not possible to swap an item. When you have received a product that you have not ordered, the return costs paid by the following counties: The Netherlands, Belgium, France, Luxembourg, Austria, Germany, Bulgaria, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Croatia, Latvia, Lithuania, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and The Netherlands, will be reimbursed by us in this case. The shipping costs will only be refunded if you return the entire order together with this product.

• The Netherlands, Belgium, Luxembourg, Germany, Austria, and France If you want to return an item it is free for orders from The Netherlands, Belgium, Luxembourg, Germany, Austria, and France. If you choose to use a different courier than ours (DHL) and you do not use the enclosed return label, the return is your own responsibility as well as the costs you make for this. We will not refund these return costs.

• Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Italy, Ireland, Lithuania, Latvia, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.

You are responsible for the return and the return costs. We will not refund these costs. When you return your entire order your delivery costs will be refunded.

• The Netherlands, Belgium, Luxembourg, Germany, Austria, and France Yes, if you are from The Netherlands, Belgium, Luxembourg, Germany, Austria or France you can return a sale item for free. You need to comply with the return conditions. You have 30 days to see whether an item meets your wishes and to return an item. We will refund the money the same way as you have paid your order.

• Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Italy, Ireland, Lithuania, Latvia, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.

You are responsible for the return and the return costs. We will not refund these costs. When you return your entire order your delivery costs will be refunded.

If you have ordered a free promotional product along with you order, you need to return this item as well if your return order amount is below the order amount set for the promotion.

For example: you have ordered a promotional product, which you will receive for free along with your order above €150,-. You return some items and your final order amount is €75,-. In this case, you need to return your promotional product as well, while you are no longer entitled to this product.

If you still wish to keep this product, we are forced to deduct the value of the product with your refund.

• The Netherlands, Belgium, Luxembourg, Germany, Austria, and France When you return your entire order your delivery costs will be refunded. If you decide to keep one or more items and you do not return the complete initial order, all shipping costs are for you. The return costs for the above mentioned countires are free. If you decide to not use the return label enclosed in your order and choose to use a different carrier than DHL, you are responsible for any delivery costs. We do not reimburse these costs. If in the unfortunate case you did not receive a return label, or you lost it, please contact us through our customer service: webshop@dstrezzed.com. • Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Italy, Ireland, Lithuania, Latvia, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden: When you return your entire order your delivery costs will be refunded. If you decide to keep one or more items and you do not return the complete initial order, all shipping costs are for you. The return costs are your responsibility.

You have 30 days to see whether an item meets your wishes. After you have received your order the 30 days reflection time starts. If an item does not meet your wishes, you can return an item to us, as long as you comply with the return conditions.

When we have received your order at our warehouse, we shall check the returned item(s). When you have complied with the return conditions, we shall refund your money as soon as possible. This will happen in the same way as you have paid your initial order. We process returns on a daily basis, so this process will not take too long. Within a maximum of 14 working days we will have processed your return and refunded your money.

Unfortunately, it is not possible to exchange an item due to technical reasons. Our customer service is also unable to exchange an item for you or make a new order for you. What you can do is go to our webshop (www.dstrezzed.com), choose the item you wish and make a new order. You can return the item that does not meet your wishes. We advise you to make the order as soon as possible, while it can happen that your item is no longer available. As soon as we have received your return to our warehouse, we will process this as soon as possible. After approval, we will refund your money in the same way as you have paid your initial order. If you return the entire order your delivery costs will be refunded as well.

Yes, of course you can return items from different deliveries in one box. Just make sure that you hand in all the return forms from the different orders, so we know which items from which orders you would like to return.

When returning an item from The Netherlands, Belgium, France, Germany, Luxembourg or Austria: If you wish to return an item, but you have lost your return label, please contact us on our mail: webshop@dstrezzed.com.

If you have received your parcel from courier DPD and you wish to make a return, you can make your own return label. Click on the following link: Submit your return parcel with DPD and fill in your personal details. You will receive the return label as a PDF file. Print the file and stick the label on top of the box. Please make sure to remove old labels. On the label, you will find the nearest DPD Parcel Point. If you wish a different DPD Parcel Point, you can look them up online! We would like to receive the filled-in return form and the packing slip in the box so that we can process your return as quickly as possible. When we receive your return, we will process the return as soon as possible. Once approved, we will refund the money to the account that was used to pay the order. If your parcel was delivered by DHL, you have received a return label inside the box. You can use this label to return your parcel. Have you not receive a label, or have you lost this label? We kindly ask you to contact us through our customer care: webshop@dstrezzed.com.

Yes, you can also return items to our Dstrezzed-stores, as long as they comply with the return conditions. Please, do not forget to take the return form and packing slip with you. If you choose to use this service, we will refund the money in the same way as you have paid the initial order. If you visit the following site: https://nl.dstrezzed.com/contact, you can look up the nearest Magasin Dstrezzed Store!