Orders and Delivery

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FREQUENTLY ASKED QUESTIONS

Orders & Delivery

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BESTELLEN & BEZORGEN

FREQUENTLY ASKED QUESTIONS

How do I place an order on the Dstrezzed Webshop?

Step 1: Choose the item(s) you like
Step 2: Place the item(s) in your shopping basket in the right color and size
Step 3: Log into your account, make a new account or make an order as a guest
Step 4: Would you like to keep up with the latest news and promotions? Sign up for our newsletter
Step 5: Choose how you would like to have your order delivered: at home, at a different address, as an evening delivery (available for The Netherlands and Belgium) or pick up the parcel yourself at a DHL Service point
Step 6: Choose which payment method you would like to use: iDeal, CreditCard, Pay-Pal, Bancontact, Sofort Banking, Belfius, Apple Pay or Klarna.
Step 7: If you have a personal discount code, do not forget to use the code in your checkout. This is possible from step 2 to step 7
Step 8: Check all your personal details, agree with the general conditions and choose ‘Complete Order’. You are now automatically being redirected to the payment page of the provider you have chosen.
Step 9: You will receive an order confirmation per e-mail. We shall pack and send your order as soon as possible
Step 10: When we hand in your parcel to DHL, you will receive a shipping confirmation per e-mail with track and trace code

A product or size is no longer available. What can I do now?

Unfortunately, it can happen that your preferred size or color is no longer in stock. We cannot see when we will receive products back in stock. However, we can see which products are similar, so we can easily make recommendations or suggestions. So should you have any questions about our stock, do not hesitate to contact us via our mail webshop@dstrezzed.com. We shall see what we can do for you and figure out the best solution possible.

What happens after I have placed my order?

When we have received your order and payment, we shall do our best to pack your parcel as soon as possible. You will receive an order confirmation via mail. When your parcel leaves our warehouse and is handed to our carrier DHL, you will receive a mail with a track and trace code. If anything goes wrong while ordering your item(s), please contact us through our customer service: webshop@dstrezzed.com.

How will my order be delivered?

Your order will be delivered by DHL at the address you have filled in during your check out. It is also possible to get your parcel delivered to a DHL Service point or Mailbox. When your parcel is handed over to our courier DHL, you will receive a track and trace code, with which you can follow your parcel during the shipment process. Deliveries to France, Sweden, Denmark, Finland, Estonia, Lithuania, and Latvia are standard ServicePoint deliveries. Home deliveries are not possible.

Is it possible to track my order?

Yes, this is possible. When DHL receives your parcel, you will receive an e-mail with a track and trace code. If you do not receive this e-mail, please check your spam/junk mail. If the e-mail is not in here as well, please contact us through our customer service: webshop@dstrezzed.com or contact DHL.

What if I am not at home when DHL wants to deliver my package?

When you are not at home at the moment of delivery, DHL will try to redeliver the package the next day. You will receive an e-mail when there has been an unsuccessful delivery. In this e-mail you can make a new appointment or change the delivery address.

Why have I not received an order confirmation per mail?

Please check your spam/junk mail to be sure you have not received the confirmation mail of your order. It might be possible that it ended up in this inbox. If not, please contact us through our customer service: webshop@dstrezzed.com.

Is my order being send for free?

For orders placed within The Netherlands, Belgium, Austria, Luxembourg, France, and Germany delivery is free when you have ordered above €50,-.

For orders placed within Bulgaria, Czech Republic, Croatia, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden delivery is free when you have ordered above €100,-.

For the option ‘Evening Delivery’ no extra costs will be charged. (This delivery option is only available for The Netherlands and Belgium)

Country	Delivery Costs	Delivery Time
The Netherlands	€4,33 Free shipping for orders above €50,00	1 business day
Belgium	€5,87 Free shipping for orders above €50,00	1-2 business days
Luxembourg	€7,49 Free shipping for orders above €50,00	2-3 business days
Germany	€4,92 Free shipping for orders above €50,00	2 business days
France	€6,77 Free shipping for orders above €50,00	3-5 business days
Austria	€6,77 Free shipping for orders above €50,00	3-5 business days
Bulgaria	€10,99 Free shipping for orders above €100,00	4-5 business days
Croatia	€8,73 Free shipping for orders above €100,00	4-5 business days
Czech Republic	€ 7,18 Free shipping for orders above €100,00	3 business days
Denmark	€ 13,50 Free shipping for orders above €100,00	3 business days
Estonia	€ 13,70 Free shipping for orders above €100,00	4 business days
Finland	€ 14,18 Free shipping for orders above €100,00	5 business days
Greece	€11,45 Free shipping for orders above €100,00	5 business days
Hungary	€ 8,73 Free shipping for orders above €100,00	3 business days
Ireland	€ 9,03 Free shipping for orders above €100,00	5 business days
Italy	€11,94 Free shipping for orders above €100,00	5 business days
Letvia	€ 13,70 Free shipping for orders above €100,00	4 business days
Lithuania	€ 13,70 Free shipping for orders above €100,00	4 business days
Poland	€ 6,93 Free shipping for orders above €100,00	3 business days
Portugal	€ 11,92 Free shipping for orders above €100,00	5 business days
Romania	€9,65 Free shipping for orders above €100,00	4 business days
Slovakia	€ 8,73 Free shipping for orders above €100,00	3 business days
Slovenia	€ 8,73 Free shipping for orders above €100,00	3 business days
Spain	€ 11,07 Free shipping for orders above €100,00	4 business days
Sweden	€ 13,96 Free shipping for orders above €100,00	3-4 business days

To which countries do you deliver your parcels?

We send orders to the following countries: Austria, Belgium, Bulgaria, Czech Republic, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Latvia, Luxembourg, The Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.

What is the delivery time of my order?

Country	Delivery Costs	Delivery Time
The Netherlands	€4,33 Free shipping for orders above €50,00	1 business day
Belgium	€5,87 Free shipping for orders above €50,00	1-2 business days
Luxembourg	€7,49 Free shipping for orders above €50,00	2-3 business days
Germany	€4,92 Free shipping for orders above €50,00	2 business days
France	€6,77 Free shipping for orders above €50,00	3-5 business days
Austria	€6,77 Free shipping for orders above €50,00	3-5 business days
Bulgaria	€10,99 Free shipping for orders above €100,00	4-5 business days
Croatia	€8,73 Free shipping for orders above €100,00	4-5 business days
Czech Republic	€ 7,18 Free shipping for orders above €100,00	3 business days
Denmark	€ 13,50 Free shipping for orders above €100,00	3 business days
Estonia	€ 13,70 Free shipping for orders above €100,00	4 business days
Finland	€ 14,18 Free shipping for orders above €100,00	5 business days
Greece	€11,45 Free shipping for orders above €100,00	5 business days
Hungary	€ 8,73 Free shipping for orders above €100,00	3 business days
Ireland	€ 9,03 Free shipping for orders above €100,00	5 business days
Italy	€11,94 Free shipping for orders above €100,00	5 business days
Letvia	€ 13,70 Free shipping for orders above €100,00	4 business days
Lithuania	€ 13,70 Free shipping for orders above €100,00	4 business days
Poland	€ 6,93 Free shipping for orders above €100,00	3 business days
Portugal	€ 11,92 Free shipping for orders above €100,00	5 business days
Romania	€9,65 Free shipping for orders above €100,00	4 business days
Slovakia	€ 8,73 Free shipping for orders above €100,00	3 business days
Slovenia	€ 8,73 Free shipping for orders above €100,00	3 business days
Spain	€ 11,07 Free shipping for orders above €100,00	4 business days
Sweden	€ 13,96 Free shipping for orders above €100,00	3-4 business days

* If you order between Friday evening and Monday, we will ship the package on Monday.

Is it possible to cancel my order?

Canceling your order is possible, but only until the moment, you receive your shipping confirmation. Once you have received the e-mail of your shipping confirmation, it is no longer possible to cancel your order, because the package is already handed over to DHL. If you wish to cancel your parcel, please contact our customer service as soon as possible: webshop@dstrezzed.com.

If in the case the order is already on its way, you have the option to send the parcel back to us. You have 30 days to do so. This service is free for customers coming from The Netherlands, Belgium, Luxembourg, Germany, Austria, and France.

If you are from one of the following countries: Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Italy, Ireland, Lithuania, Latvia, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden, it is your own responsibility that the parcel will reach our warehouse. The shipping costs are your responsibility as well. When we have received your return, we will refund the money as soon as possible, in the same way as which you have placed the order in the first place. If you return the entire order the delivery costs will be refunded as well.

What are the delivery methods of Dstrezzed?

We offer the following delivery methods:
• DHL delivery at home
• DHL evening delivery (only in The Netherlands and Belgium)
• Pick-up your order at a DHL Service point within 7 days
• Pick-up your delivery at a DHL Mailbox

You can choose one of these options during check-out.

Can I choose at which time I would like to have my order delivered?

Is it possible to have my order delivered to a different address?

Yes, this is possible. During check-out, you can choose for ‘have my order delivered at a different address’. If the parcel is already on its way to you, you can change the preferred address by clicking on the link in the e-mail you have received from DHL. Unfortunately, this is not possible for the following countries: France, Sweden, Denmark, Finland, Estonia, Lithuania and Latvia. These countries have standard ServicePoint deliveries. Home deliveries are not possible. However, it is possible to change the invoice address.

How do I use my discount code / newsletter code?

During check-out, you can process the discount code by placing the code in the box that says: ‘fill in your discount code’. The discount will automatically be settled with your order. If you are having any difficulties with processing the discount code, please contact us through our customer service: webshop@dstrezzed.com. As soon as you have placed your order, and you did not fill in your discount code, we cannot help you anymore. We cannot settle the discount code afterward.

I have forgotten to use my discount code on my order, what should I do now?

Unfortunately, it is not possible to settle the discount code after you have processed your order. You can use the discount code on your next order.

I have entered a wrong address. What should I do now?

As long as you have not received the shipping confirmation, we can change your preferred address. Please, contact us as soon as possible through our customer service: webshop@dstrezzed.com. If your parcel has already left our warehouse, you have received an e-mail from DHL with a track and trace code. In this e-mail there are instructions about how you can change the address. If you have placed your order using Klarna, it is not possible to change your address or cancel your order. Klarna checks the order and payments based on the personal details given. In this case you need to place a new order and we can cancel your current order, as long as it has not left our warehouse yet.

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