Free shipping above €50,00* || Free return within 30 days

FREQUENTLY ASKED QUESTIONS
GARANTIE EN KLACHTEN

We are very sorry to hear that you have received a faulty item. We try to prevent this from happening, by checking every product before sending. However, it is possible you receive a damaged product. If this is the case, we kindly ask you to contact us through our customer service: webshop@dstrezzed.com. Together we will make sure that you will get the best possible solution. If we deem the complaint to be correct, the faulty product(s) will be repaired, replaced or refunded.

We always try to deliver products with the best quality possible. However, it can happen that you are not satisfied with the quality of our products. If this is the case and you would like to make a complaint, please contact us through our customer service: webshop@dstrezzed.com.

If you have a complaint within 30 days after receiving your order and you have not worn the item yet? Please send the item back to us. This is free for the following countries: The Netherlands, Belgium, Luxemburg, Germany, France, and Austria. Fill in the return form that was delivered with your order and write down your complaint.

If you are from one of the following countries and you would like to make a complaint: Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Italy, Ireland, Lithuania, Latvia, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden, please mail photos of the specific item and mail your complaint to webshop@dstrezzed.com. Please use your order number in your mail. You will receive a substantive response as soon as possible. We will look for a suitable solution together. If we deem the complaint to be correct, the faulty product(s) will be repaired, replaced or refunded.

If your complaint has arisen from wearing one of our items, please contact our customer service: webshop@dstrezzed.com. We always look at our guarantee, as described in our general conditions.

All purchases are protected by the legal guarantee. There is no time limit linked tot his legal guarantee, this differs per product. A product has to meet the expectations which you can expect from a specific product. If this is not the case, please contact us through our customer service: webshop@dstrezzed.com.

The guarantee and guarantee period is based on our general conditions. The general conditions state that Dstrezzed guarantees that the products are in conformity with the Agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability and with the existing statutory provisions and/or government regulations that are in force from the date of entering into the Agreement. The guarantee period starts from the date of purchase.

Every complaint will be checked thoroughly, but the following faults will not be seen as complaints/defects:

• Normal wear and tear of an item, • Wear and tear caused by not following the (washing)instructions and • Damage due to other influences, like chemicals, sharp objects, etc.

We will also not reimburse any complaints about late deliveries or returns.

Wear and tear is part of our products, while they are meant for normal daily use. However, with the best care, you can enjoy your item for a longer period of time. We advise you to follow the (washing)instructions shown on our product(s)(labels).

If you are acting as a natural person, who is not acting in his or hers professional or commercial capacity, you can file a complaint through the European Online Dispute Resolution Platform, available at: http://ec.europa.eu/odr/.

We always try to deliver the best service possible. However, there is always the possibility that you are not satisfied with our service. If so, you can contact us on our mail webshop@dstrezzed.com. We will respond with a substantive answer within two working days.