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Frequently asked questions

My account

I want to change my password.

It is possible to change the password of your Dstrezzed account. Please log in and click on your account, which will take you to your account overview. After this, please click on 'change account'. Here you have the possibility to change your password.

I want to add or delete an address

Do you want to add an address or make an address changes within your account? This is possible. Please log in and click on your account, which will take you to your account overview. After this please click on 'address book', here you will find an overview of your addresses. You can add a new address or delete an existing address by clicking on the trash can.

Subscribe to our newsletter

There are two ways to sign up for our newsletter. The first option is: enter your details at the footer of the webshop. Or log in and click on your account, which will take you to your account overview. After this please click on 'change account', here you can select whether you want to receive the newsletter. You can only register once for our newsletter with the same e-mail address.

How do I unsubscribe me from the newsletter?

You can unsubscribe yourself from our newsletter via the link in the newsletter (at the very bottom). Important: We advise you not to label the Dstrezzed newsletter as spam in your e-mail system. If you do this, it is possible that you will no longer receive other e-mails from us, such as order confirmations.

My orders

If you would like to see an overview of your orders, please log in to your account. Click on your account, which will take you to your account overview. After this please click on 'my orders'. Here you will see an overview of all your orders.

My returns

If you would like to see an overview of your returns, please log in to your account. Click on your account, which will take you to your account overview. After this please click on 'my returns'. Here you will see an overview of all your returns.

Remove my account

If you want to delete your account, you can request this via our customer service webshop@dstrezzed.com. We would like to receive an e-mail in which you give us your account information. This is the only way we can remove your Dstrezzed account from our system.

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