Are you not satisfied with your purchase or would you like to return something because it does not fit? This is possible! With every order, you will find a return form with return instructions.
Please note that if the returned item has decreased in value, for reasons other than to carefully determine whether the item fits, for instance when the item has been worn, then you are liable for such decrease in value.
After you have received the order, you have 30 days to return it to us. When you return a fashion item please make sure that:
-The items are not worn and undamaged
-You return the product in its original condition and in the right packaging
-The labels still need to be attached.
Home products & perfume
If for whatever reason you are not happy with the home products or perfume you've ordered, you may return the products delivered to you within 30 calendar days after the product is delivered, without giving us any reason, as long as:
-The products are unopened and not used in any way.
-The product is complete and you return in or together with the original packaging, foils etc..
-The product is not tampered with or otherwise changed.
If you are still deciding whether to keep your new shoes, please try them on standing on a carpeted surface to protect the soles and keep the Blackstone tags attached. In case you are not entirely satisfied, please return your purchase within 30 calendar days.
-Including all accessories, in the original outer packaging.
-Returned items should have their tags still attached.
In case you are not entirely satisfied with the underwear, please return your purchase within 30 calendar days. Please make sure that:
-The item is not worn and undamaged
-In the original outer packaging.
Note: We cannot accept any returns for inner/underwear which are not in their original packaging due to hygiene reasons.
We cannot accept your return if it does not meet the above-mentioned conditions. If you return an item that does not meet this requirement, without a valid reason, we will contact you about the situation.
View the page: How do I return an item? for more information about registering a return.
View the page: What’s the cost of return shipping? for more information about the return costs.