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Orders & delivery

How do I place an order on the Dstrezzed Webshop?

Step 1: Choose the item(s) you like

Step 2: Place the item(s) in your shopping basket in the right colour and size

Step 3: Log into your account, make a new account or make an order as a guest

Step 4: Would you like to keep up with the latest news and promotions? Sign up for our newsletter

Step 5: Choose how you would like to have your order delivered: at home, at a different address, as an evening delivery (available for The Netherlands and Belgium) or pick up the parcel yourself at a DHL Service point

Step 6: Choose which payment method you would like to use: iDeal, CreditCard, Pay-Pal, Bancontact, Sofort Banking, Belfius, Apple Pay or Klarna.

Step 7: If you have a personal discount code, do not forget to use the code in your checkout. This is possible from step 2 to step 7

Step 8: Check all your personal details, agree with the general conditions and choose ‘Complete Order’. You are now automatically being redirected to the payment page of the provider you have chosen.

Step 9: You will receive an order confirmation per e-mail. We shall pack and send your order as soon as possible

Step 10: When we hand in your parcel to DHL, you will receive a shipping confirmation per e-mail with track and trace code

 

A product or size is no longer available. What can I do now?

Unfortunately, it can happen that your preferred size or colour is no longer in stock. We cannot see when we will receive products back in stock. However, we can see which products are similar, so we can easily make recommendations or suggestions. So should you have any questions about our stock, do not hesitate to contact us via our mail webshop@dstrezzed.com. We shall see what we can do for you and figure out the best solution possible.

 

What happens after I have placed my order?

When we have received your order and payment, we shall do our best to pack your parcel as soon as possible. You will receive an order confirmation via mail. When your parcel leaves our warehouse and is handed to our carrier DHL, you will receive a mail with a track and trace code. If anything goes wrong while ordering your item(s), please contact us through our customer service: webshop@dstrezzed.com.

 

How will my order be delivered?

Your order will be delivered by DHL at the address you have filled in during your check out. It is also possible to get your parcel delivered to a DHL Service point or Mailbox. When your parcel is handed over to our courier DHL, you will receive a track and trace code, with which you can follow your parcel during the shipment process.

 

Is it possible to track my order?

Yes, this is possible. When DHL receives your parcel, you will receive an e-mail with a track and trace code. If you do not receive this e-mail, please check your spam/junk mail. If the e-mail is not in here as well, please contact us through our customer service: webshop@dstrezzed.com or contact DHL.

 

What if I am not at home when DHL wants to deliver my package?

When you are not at home at the moment of delivery, DHL will try to redeliver the package the next day. You will receive an e-mail when there has been an unsuccessful delivery. In this e-mail you can make a new appointment or change the delivery address.

 

Why have I not received an order confirmation per mail?

Please check your spam/junk mail to be sure you have not received the confirmation mail of your order. It might be possible that it ended up in this inbox. If not, please contact us through our customer service: webshop@dstrezzed.com.

 

Is my order being send for free?

Delivery is free for all orders placed within the following countries: The Netherlands, Belgium, Austria, Luxembourg, France and Germany.

For orders placed within Bulgaria, Czech Republic, Croatia, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and The United Kingdom delivery is free when you have ordered above €100,-.

For the option ‘Evening Delivery’ no extra costs will be charged. (This delivery option is only available for The Netherlands and Belgium)

 

To which countries do you deliver your parcels?

We send orders to the following countries: Austria, Belgium, Bulgaria, Czech Republic, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Latvia, Luxembourg, The Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and The United Kingdom.

 

 

Country

Delivery Costs

Delivery Time

The Netherlands

Free

1 business day

Belgium

Free

1-2 business days

Luxembourg

Free

2-3 business days

Germany

Free

2 business days

France

Free

3-5 business days

Austria

Free

3-5 business days

Bulgaria

€10,99

Free shipping for orders

above €100,00

4-5 business days

Croatia

€8,73

Free shipping for orders

above €100,00

4-5 business days

Czech Republic

€ 7,18

Free shipping for orders

above €100,00

3 business days

Denmark

€ 13,50

Free shipping for orders

above €100,00

3 business days

Estonia

€ 13,70

Free shipping for orders

above €100,00

4 business days

Finland

€ 14,18

Free shipping for orders

above €100,00

5 business days

Greece

€11,45

Free shipping for orders

above €100,00

5 business days

Hungary

€ 8,73

Free shipping for orders

above €100,00

3 business days

Ireland

€ 9,03

Free shipping for orders

above €100,00

5 business days

Italy

€11,94

Free shipping for orders

above €100,00

5 business days

Letvia

€ 13,70

Free shipping for orders

above €100,00

4 business days

Lithuania

€ 13,70

Free shipping for orders

above €100,00

4 business days

Poland

€ 6,93

Free shipping for orders

above €100,00

3 business days

Portugal

€ 11,92

Free shipping for orders

above €100,00

5 business days

Romania

€9,65

Free shipping for orders

above €100,00

4 business days

Slovakia

€ 8,73

Free shipping for orders

above €100,00

3 business days

Slovenia

€ 8,73

Free shipping for orders

above €100,00

3 business days

Spain

€ 11,07

Free shipping for orders

above €100,00

4 business days

Sweden

€ 13,96

Free shipping for orders

above €100,00

3-4 business days

The United Kingdom

€ 7,85

Free shipping for orders

above €100,00

3-4 business days

 

  

Is it possible to cancel my order?

Cancelling your order is possible, but only until the moment you receive your shipping confirmation. Once you have received the e-mail of your shipping confirmation, it is no longer possible to cancel your order, because the package is already handed over to DHL. If you wish to cancel your parcel, please contact our customer service as soon as possible: webshop@dstrezzed.com.

If in the case the order is already on its way, you have the option to send the parcel back to us. You have 30 days to do so. This service is free for customers coming from The Netherlands, Belgium, Luxembourg, Germany, Austria and France.

If you are from one of the following countries: Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Italy, Ireland, Lithuania, Latvia, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and The United Kingdom it is your own responsibility that the parcel will reach our warehouse. The shipping costs are your responsibility as well. When we have received your return, we will refund the money as soon as possible, through the same way as which you have placed the order in the first place. If you return the entire order the delivery costs will be refunded as well.

 

What are the delivery methods of Dstrezzed?

We offer the following delivery methods:

• DHL delivery at home

• DHL evening delivery (only in The Netherlands and Belgium)

• Pick-up your order at a DHL Service point within 7 days

• Pick-up your delivery at a DHL Mailbox

You can choose one of these options during check-out.

 

Can I choose at which time I would like to have my order delivered?

Yes, during the check-out you can choose the delivery time of your order. You can choose between delivery during the day, or evening delivery. (This option is only available for The Netherlands and Belgium)

 

Is it possible to have my order delivered to a different address?

Yes, this is possible. During check-out you can choose for ‘have my order delivered at a different address’. If the parcel is already on its way to you, you can change the preferred address by clicking on the link in the e-mail you have received from DHL.

 

How do I use my discount code/newsletter code?

During check-out you can process the discount code by placing the code in the box that says: ‘fill in your discount code’. The discount will automatically be settled with your order. If you are having any difficulties with processing the discount code, please contact us through our customer service: webshop@dstrezzed.com. As soon as you have placed your order, and you did not fill in your discount code, we cannot help you anymore. We cannot settle the discount code afterwards.

 

I have forgotten to use my discount code on my order, what should I do now?

Unfortunately, it is not possible to settle the discount code after you have processed your order. You can use the discount code on your next order.

 

I have entered a wrong address. What should I do now?

As long as you have not received the shipping confirmation, we can change your preferred address. Please, contact us as soon as possible through our customer service: webshop@dstrezzed.com. If your parcel has already left our warehouse, you have received an e-mail from DHL with a track and trace code. In this e-mail there are instructions about how you can change the address.

If you have placed your order using Klarna, it is not possible to change your address or cancel your order. Klarna checks the order and payments based on the personal details given. In this case you need to place a new order and we can cancel your current order, as long as it has not left our warehouse yet.

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